Welcome to the PECC (Professional Education & CPD Council) Contact & Support Centre. This page explains how organisations, training providers, learners, and stakeholders may contact PECC regarding certification services, register listings, compliance matters, and general enquiries.
Applications, documentation, standards, renewals, verification.
certification@peccouncil.orgPublic register inaccuracies or outdated listing information.
records@peccouncil.orgMisrepresentation, misleading claims, register issues, conduct matters.
complaints@peccouncil.orgFalse certification claims or unauthorised use of PECC logos.
compliance@peccouncil.orgBroken links, verification portal, search, or account access.
support@peccouncil.orgFor general information regarding PECC services, certification frameworks, standards, public listings, or organisational matters, please contact:
Professional Education & CPD Council (PECC)
Website: PECC Official Website
info@peccouncil.orgGeneral enquiries may include:
PECC aims to respond to general enquiries within 3–5 working days.
Organisations seeking certification or guidance regarding PECC standards may contact the Certification Support Team.
PECC may provide support regarding:
When contacting PECC regarding certification matters, applicants should include:
PECC maintains a public register of organisations for transparency and due diligence purposes. Organisations that believe information published within a PECC listing is inaccurate, incomplete, or outdated may request corrections.
PECC reviews submitted correction requests and may:
PECC aims to review evidenced correction requests within 5 working days.
PECC accepts concerns and complaints relating to:
PECC is not a statutory regulator and does not hold legal enforcement authority. Where complaints involve matters falling under the jurisdiction of regulatory or legal authorities, PECC may recommend referral to the appropriate body, including but not limited to:
Complaints should include:
Anonymous complaints may not be processed unless sufficient supporting evidence is provided.
PECC may:
Submission of a complaint does not guarantee investigation, enforcement action, or certification removal.
complaints@peccouncil.orgIf an organisation falsely claims PECC certification or improperly uses PECC logos or marks, please report immediately to:
compliance@peccouncil.orgPECC reserves the right to request removal of unauthorised certification claims or branding usage.
| Request Type | Typical Response Time |
|---|---|
| General enquiries | 3–5 working days |
| Certification support | 5–10 working days |
| Listing corrections | Within 5 working days |
| Complaint acknowledgement | 5 working days |
Response times may vary depending on complexity and operational workload.
Information submitted through contact forms, complaints, or certification communications will be processed in accordance with the PECC Privacy Policy and Data Handling Policy.
PECC may retain records for operational, compliance, and legal purposes.
PECC (Professional Education & CPD Council) operates as a non-profit organisation registered under the Societies Registration Act, 1860 (Pakistan).
For technical website issues including:
Please contact:
support@peccouncil.orgAll communications with PECC must remain professional, accurate, and lawful. PECC reserves the right to decline abusive, misleading, or malicious communications.